We hadn't been to Tony's Roma in a long time and decided to go for lunch on New Years eve. We seated ourselves as nobody was around to show us to our seats. We eventually asked a lady for a menu(which we never received) and had to find one ourselves. Hubby ordered crumbed mushrooms and I ordered Tagliatelle Alfredo. We waited exceptionally long for the food. On arrival i noticed i did not get Tagliatelle Alfredo but i got penne(which i do not particularly care for) Hubby received about 7 mushrooms in his bowl. I called the barman/waiter and told him he brought me the wrong dish and he took it back to the kitchen and stayed away for ages. He came back and said the chef will make me the one i asked for. After another long wait he came back saying they don't have tagliatelle only the penne. Whats the use of doing all the renovations to the place and giving it such a lovely face lift when you have such bad service. The only thing that kept me from walking out was the friendly guy- Luke Kasakura that helped us. Please Tony's, do something about this clear miscommunication with your wait staff. If u don't have a certain ingredient please tell your staff so they can convey it to the customer which can prevent this experience from happening again.
