Charlies Pizza Summerstrand, Summerstrand

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041 583 2832 Click to reveal

Restaurant description

We make everything ourselves, bases are slow fermented to create a unique flavour, we hand-roll the pasta every day, the vinaigrettes, desserts, ice-cream is all made by us...and we only use organic produce....

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We make everything ourselves, bases are slow fermented to create a unique flavour, we hand-roll the pasta every day, the vinaigrettes, desserts, ice-cream is all made by us...and we only use organic produce.


Reviews for Charlies Pizza Summerstrand1 review

Average rating

1.0 / 5.0

1 reviews

Horrendous experience

Ferreira

"cannot lament the poor quality service enough.

No one was at the front of the restaurant so I sat myself down at the bar and ordered a glass of wine.

After abou..."
Read more "cannot lament the poor quality service enough.

No one was at the front of the restaurant so I sat myself down at the bar and ordered a glass of wine.

After about 10minutes I stop the nearest waiter asking him to reserve a table as soon as one becomes available - I am soon pointed(by the manager) in the direction of a table near the entrance.

After well over 20 minutes waiting on a menu I am forced to approach the manager myself who seemed overly concerned polishing cutlery instead of serving hungry, paying customers.

Training is poor - non-existent? - and the manager just milling about doing absolutely nothing except maybe polishing spoons(?)

I felt extremely humiliated by the whole experience of having to run back and forth to get service, and then waiting and waiting.

20 minutes to get a waiter plus a further 20 minutes for a menu that was stored under a POS desk within reaching distance of my table.

I tried to explain my unpleasant experience to the manager but he wasn't having any of it, instead of showing some accountability he leaps into defence mode blaming his waiters - everyone and circumstance except himself (insert: arrogant, unprofessional and oblivious) He offered my wine on the house - I did not accept.

I decided to avoid an unpleasant altercation and proceeded to leave upon settling my bill.

*I am a frequent business traveller so this is the consecutive night I returned after receiving friendly service from the female manager and waitress the night before. I will not be returning.
"



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